Communication forms the cornerstone of all professional and personal relationships. As a business professional, you know this already.
In communicating, we are dealing with the most wildly variable factor in business and in life—people. It’s easy enough to get along with agreeable people, but not all people are agreeable. Some push our “buttons” and make us angry, resentful, irritated or uncertain; they can make us react even though we know we shouldn’t. Others may bore us to tears. And others may cause us to lose control of the conversation and waste our time which wastes our money.
Believe it or not, all of the above points have everything to do with one’s ability to communicate! The success level of an individual is their communication level.