Sterling Management Systems
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Sterling's Practice Management
Workshops for 2011 and 2012

Each workshop includes our popular Million-Dollar Roundtable on Saturdays
at 4:45 P.M. Starting with our Glendale workshop in January, the Million-Dollar
Roundtable will also feature a case study of a highly successful Sterling client.

DATE & LOCATION SATURDAY SUNDAY
October 22-23, 2011
Philadelphia, PA
• Simple Strategies to Solve Everyday Problems
• Handling Emotions in the Workplace to Increase Production
Advanced:
• How to Be a Successful CEO or Executive
• Marketing in the New Economy
• Successful Team-Building
• World-Class Customer Service
Advanced:
• Finances and Profitability
• How to Reach Your Dreams
December 3-4, 2011
Chicago, IL
• Increasing Productivity and Efficiency
• Improving Communication in the Workplace
Advanced:
• Boosting Production and Staff Performance
• Marketing in the New Economy
• How to Use the Conditions Formulas
• How to Operate as a Team and Increase Motivation
Advanced:
• Sales Made Simple
• Finances and Profitability
January 7-8, 2012
Glendale, CA
• Increasing Productivity and Efficiency
• Improving Communication in the Workplace
~ Your Role In Sales (By Chase Wilson)
Advanced:
• Boosting Production and Staff Performance
• Marketing in the New Economy
• How to Use the Conditions Formulas
• How to Operate as a Team and Increase Motivation
Advanced:
• Sales Made Simple
• Finances and Profitability
February 25-26, 2012
Orlando, FL
• Increasing Productivity and Efficiency
• Improving Communication in the Workplace
~ Your Role In Sales (By Chase Wilson)
Advanced:
• Boosting Production and Staff Performance
• Marketing in the New Economy
• How to Use the Conditions Formulas
• How to Operate as a Team and Increase Motivation
Advanced:
• Sales Made Simple
• Finances and Profitability
March 17-18, 2012
New Orleans, LA
• Increasing Productivity and Efficiency
• Improving Communication in the Workplace
~ Your Role In Sales (By Chase Wilson)
Advanced:
• Boosting Production and Staff Performance
• Marketing in the New Economy
• How to Use the Conditions Formulas
• How to Operate as a Team and Increase Motivation
Advanced:
• Sales Made Simple
• Finances and Profitability
May 19-20, 2012
New York, NY
• Increasing Productivity and Efficiency
• Improving Communication in the Workplace
Advanced:
• Boosting Production and Staff Performance
• Marketing in the New Economy
• How to Use the Conditions Formulas
• How to Operate as a Team and Increase Motivation
Advanced:
• Sales Made Simple
• Finances and Profitability
June 23-24, 2012
Chicago, IL

• Using the Tone Scale to Improve Communication
• How to Deliver Excellent Customer Service
~ Your Role In Sales (By Chase Wilson)
Advanced:
• Hiring and Training Personnel
• Being the CEO of Your Practice

• Management by Statistics
• Your Role as a Team Member
Advanced:
• Marketing to Get More Customers
• Improving Customer Service
July 21-22, 2012
Huntington Beach, CA
• Using the Tone Scale to Improve Communication
• How to Deliver Excellent Customer Service
~ Your Role In Sales (By Chase Wilson)
Advanced:
• Hiring and Training Personnel
• Being the CEO of Your Practice
• Management by Statistics
• Your Role as a Team Member
Advanced:
• Marketing to Get More Customers
• Improving Customer Service
August 25-26, 2012
Seattle, WA
• Using the Tone Scale to Improve Communication
• How to Deliver Excellent Customer Service
~ Your Role In Sales (By Chase Wilson)
Advanced:
• Hiring and Training Personnel
• Being the CEO of Your Practice
• Management by Statistics
• Your Role as a Team Member
Advanced:
• Marketing to Get More Customers
• Improving Customer Service
September 22-23, 2012
Austin, TX
• Using the Tone Scale to Improve Communication
• How to Deliver Excellent Customer Service
Advanced:
• Hiring and Training Personnel
• Being the CEO of Your Practice
• Management by Statistics
• Your Role as a Team Member
Advanced:
• Marketing to Get More Customers
• Improving Customer Service
October 20-21, 2012
Philadelphia, PA
• Using the Tone Scale to Improve Communication
• How to Deliver Excellent Customer Service
~ Your Role In Sales (By Chase Wilson)
Advanced:
• Hiring and Training Personnel
• Being the CEO of Your Practice
• Management by Statistics
• Your Role as a Team Member
Advanced:
• Marketing to Get More Customers
• Improving Customer Service
December 1-2, 2012
Chicago, IL
• Increasing Productivity and Efficiency
• Improving Communication in the Workplace
~ Your Role In Sales (By Chase Wilson)
Advanced:
• Training Personnel
• Sales Made Simple
• How to Use the Conditions Formulas
• Your Role as a Team Member
Advanced:
• Finances and Profitability
• Marketing in the New Economy