Sterling Management Systems
DELIVERING PERFORMANCE TO YOUR PRACTICE
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Free Sterling Client Retention Analysis

 

Do you have an gold mine in your practice?

Name: 
Title: 
Specialty:  # of Staff:
E-mail: 
Address: 
City:     State:  Zip:
Office Phone: 
Home Phone:  (optional)
How did you hear about us?

+  (Plus) means I AGREE, YES or MOSTLY YES
M  (Middle) means UNCERTAIN, MAYBE, NEITHER YES nor NO
-  (Minus) means I DISAGREE, NO or MOSTLY NO

1.  Little competition exists in my area.
+ M –
2. The on-going needs of our clients are well-defined and used for reactivating clients.
+ M –
3.  Our promotional materials effectively produce repeat business.
+ M –
4. We do not have a regular communication going out to our regular clients.
+ M –
5. We do special promotions which are available only to our existing clients.
+ M –
6. Our average service per client is increasing.
+ M –
7. We are losing business because of inadequate follow-up of existing clients.
+ M –
8. We have a complete data base of past and present clients.
+ M –
9. We have a very loyal and expanding client base.
+ M –
10. 50% or more of our gross comes from a very small percentage of our clients.
+ M –

Once we have received your answers, a service consultant will contact you within 24-48 hours, Mon.-Fri., with your test results.